Frequently Asked Questions

We're here to help. We've compiled a list to help you navigate who we are and how can be of service to you. Please contact us with any further questions.

Why am I being contacted by a debt collection agency?
Down Arrow

You are being contacted because we have purchased debt or been hired by a business or creditor or to recover an unpaid balance on your account. If you believe there is an error, or you need more details about the debt, please contact us immediately so we can assist you.

How can I verify that the debt is valid?
Down Arrow

We understand the importance of verifying debts. You have the right to request a validation of the debt within 30 days of being contacted. Simply reach out to us, and we will provide documentation that confirms the amount owed and details of the creditor.

How can I pay my outstanding balance?
Down Arrow

We offer several convenient payment options: Online: Visit our secure payment portal to pay your balance. Phone: Call our team to make a payment over the phone. Mail: Send a check or money order to the address provided in our communications. Payment Plans: If you are unable to pay the full balance at once, contact us to discuss flexible payment options.

What should I do if I can’t pay the full amount right now?
Down Arrow

We understand that financial situations vary. If you cannot pay the full amount immediately, please contact us to set up a payment plan or discuss possible settlement options. Our team is here to help you find a solution that works for your situation.

What happens if I ignore the debt?
Down Arrow

Ignoring the debt can lead to additional consequences, such as late fees, continued collection efforts, or legal action. It’s in your best interest to contact us as soon as possible to resolve the balance or discuss your options.

Will my information remain private?
Down Arrow

Yes. We take privacy and confidentiality seriously. Your information is handled securely and is only used for purposes related to resolving your account.

What are my options if I believe I can’t pay?
Down Arrow

If you are facing financial hardship, please contact us as soon as possible. We can work with you to arrange an affordable payment plan, reduce the total balance through settlement options, or provide additional guidance.

faqs

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